Warranty Policy
author: Aurora
2024-04-09
Thank you for purchasing solar lighting products from BOSUN® Lighting. Each product of BOSUN® Lighting is strictly tested and guaranteed to be qualified before delivery. This warranty certifies the BOSUN® lighting series shall be free from manufacturer defects in workmanship and materials that occur as a result of the normal use of the products and shall operate the date of bill of lading up to 3-5 years, subject to the terms and conditions specified below:
Warranty Exclusions
Product warranty does not cover the costs of removing and reinstalling the product (including labor), or damage to the product caused by misuse, improper installation, or customer modifications. BOSUN® Lighting is not responsible for product shipping costs, incidentals, or loss during the shipment. Repairs or modifications to lights and all components by any non-BOSUN® Lighting authorized person, without obtaining written approval will lead to invalidate this warranty.
System Components Replacement Within Warranty Period
If the solar street light system fails while is properly and correctly installed and operated according to the terms of instructions within the warranty period, BOSUN® Lighting will provide the same or equivalent replacement parts within the warranty period and send the replacement parts back to the customer.
Special Terms and Conditions for the Warranty
-BOSUN® Lighting products smart lighting and smart pole each must be installed together as a system (lamp and all components) and operated under suitable environmental conditions. BOSUN® Lighting products are specifically and technically designed to be installed together as a unit, and are not suggested engineered to work with any other lighting system. BOSUN® will only be responsible for BOSUN® components.
-BOSUN® Lighting will be allowed to be replaced with an equivalent or better when the technology changes or the old parts have been eliminated. Any price changes will be requoted with a new price revision.
-Warranty only covers replacement of parts and does not cover any additional screening or rework without BOSUN authorization.
-Any complete system or partial parts damaged not caused by BOSUN® Lighting will not be covered under warranty.
-BOSUN® Lighting solar lights must be installed in clear unshaded positions. BOSUN® will not warranty the solar lights installed in shaded or partially shaded positions resulting in lower performance or failure of lights.
-For countries with seasonal weather, the function with capacity of our solar lights will be based on an approximate calculation based on the nearest city position given. Should there be slightly fewer operation hours due to uncontrollable, this will not be covered under warranty.
-Safety and correct Installation is the customer's responsibility. BOSUN® will not take responsibility for any safety issues or damages due to incorrect installation.
-This warranty will not apply in the event of conditions demonstrating abnormal use or stress, including but not limited to lower or over-voltage conditions, lower or over-operating temperatures, using the wrong lamp types, using incorrect voltages, and unnecessary switching of on-off cycles. BOSUN® reserves the right to examine all failed lamps or components and reserves the right to be the sole judge as to whether any Lamps or other components are defective and covered under this warranty.
Limits of Liability
The foregoing shall constitute the sole and exclusive remedy of the purchaser and the sole and exclusive liability of BOSUN® Lighting. BOSUN® liability under this warranty shall be limited to the replacement of the bosun products. in no event shall BOSUN® be liable for any indirect, incidental, special, or consequential damages. BOSUN® will not be liable under any circumstances, whether as a result of contract or warranty, tort, or any of the aforestated damages, including lost profits or revenues or any other costs or damages.
This warranty is exclusive and in lieu of all other warranties including any warranty of merchantability or fitness for a particular purpose.
Warranty does not cover any damage as a result of force majeure, or occurrences from extraordinary events or circumstances, such as war, strike, riot, crime, or an event described by “acts of god” or “natural disasters”, such as floodings, earthquakes, volcanic eruptions, tornadoes, hurricanes, lightning strikes or hail storms.
The above warranty terms apply to the general situation,
if there are special requirements for the warranty period, it can be negotiated with BOSUN® Lighting.
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