Free Testing Report
Help You Win More Government Projects
A. IES photometric distribution testing report available, Convenient for your engineers to make road lighting design solutions for your lighting projects.
B. Integrating sphere test reports for each electrical parameter of the solar street light, solar garden light, solar flood light and led street light are available.
Free DIALux Lighting Design for Your Project
BOSUN Lighting can provide you professional lighting design with DIALux documents for your project, help you get projects more easier.
Product Custmized Available
Product custmzied available for your projects at any time depend on our professional R&D department with rich experience OEM & ODM for many years for many customers over the world.
AFTER SALES SERVICE
We will reply you within 24 hours when receive a message from you.
Free installtion guidance and technical training. but you need to cover the traveling cost if you want On-Site service from our engineers.
3 or 5 years warranty with our products usually after delivery. BOSUN lighting will replace the damaged components and solve the problem at our expense if it is within our warranty time.
If the lamp beyond the warranty time, you need charge some cost for the new replacement and the shipping freight.
If the light is damaged by force majeure and it is still within our warranty time, then the cost price will be charged for new maintenance.
WARRANTY POLICY
Dear customer friend:
Thank you for purchasing solar lighting products from BOSUN lighting. Each product of BOSUN Lighting is strictly tested and guaranteed to be qualified before delivery. This warranty certifies the BOSUN Solar lighting series shall be free from manufacturer defects in workmanship and materials which occur as a result of normal use of the products and shall operate from the date of bill of lading up to 3 years(or 5 years), subject to the terms and conditions specified below:
Warranty Exclusions:
Product warranty does not cover the costs of removing and reinstalling the product (including labor), or damage to the product caused by misuse, improper installation or customer modifications. BOSUN is not responsible for product shipping costs, incidentals or loss during the shipment to BOSUN. Repairs or modifications to our lamp and all components by any non-BOSUN authorized person, without obtaining written approval from BOSUN, will invalidate this warranty.
System Components Replacement within Warranty Period:
If BOSUN solar lamp is installed and operated according to the terms and conditions specified in these regulations, and the solar lamp system fails within the warranty period, we will provide the same or equivalent replacement parts within the warranty period and send the replacement parts back to the customer.
Special Terms and Conditions for the Warranty:
BOSUN Solar Lighting Series products and smart lighting and smart pole each must be installed together as a system (lamp and all components) and operated under suitable environmental conditions. BOSUN products are specifically and technically designed to be installed together as a unit, and are not suggest engineered to work with any other lighting system. BOSUN will only be responsible for BOSUN components.
BOSUN will be allowed to replace with equivalent or better when the technology changes or the old parts have been eliminated. Any price changes will be requoted with a new price revision.
Warranty only covers replacement of parts and does not cover any additional screening or rework without BOSUN authorization.
Any complete system or partial parts damaged not caused by BOSUN factory will not be covered under warranty.
BOSUN solar lights must be installed in clear unshaded positions. BOSUN will not warranty the solar lights installed in shaded or partially shaded positions resulting in lower performance or failure of our lights.
For countries with seasonal weather, the function with a capacity of our solar lights will be based on an approximate calculation based on the nearest city position given. Should there be slightly fewer operation hours due to uncontrollable, this will not be covered under warranty.
Installation safety on the pole is the customer's responsibility. BOSUN will not be liable for any safety aspect or damages due to poor installation.
This warranty will not apply in the event of conditions demonstrating abnormal use or stress, including but not limited to: lower or over voltage conditions, lower or over operating temperatures, using the wrong lamp types, using incorrect voltages, and unnecessary switching of on-off cycles. BOSUN reserves the right to examine all failed lamps or components and reserves the right to be the sole judge as to whether any Lamps or other components are defective and covered under this warranty.
The foregoing shall constitute the sole and exclusive remedy of the purchaser and the sole and exclusive liability of bosun. bosun liability under this warranty shall be limited to the replacement of the bosun products. in no event shall bosun be liable for any indirect, incidental, special, or consequential damages. bosun will not be liable under any circumstances, whether as a result of breach of contract or warranty, tort, or any of the aforestated damages, including lost profits or revenues or any other costs or damages.
This warranty is exclusive and in lieu of all other warranties including any warranty of merchantability or fitness for a particular purpose.
Warranty does not cover any damage as a result of force majeure, or occurrences from extraordinary events or circumstances, such as war, strike, riot, crime, or an event described by “acts of god” or “natural disasters”, such as floodings, earthquakes, volcanic eruptions, tornadoes, hurricanes, lightning strikes or hail storms.
The above warranty terms apply to the general situation, if there are special requirements for the warranty period, it can be negotiated separately.
HONGKONG BOSUN LIGHTING GROUP LIMITED
Warranty Service Dept.
COMMON PROBLEMS & SOLUTIONS
Problem Discription
Problems cause
Solutions
1.Can not lighting up during the night
2.Short light-up time at night
1. The battery is not charged or has been damaged.
2. There is a strong light shining on the PV panel, which causes the controller to determine that it is daytime causing it not to light up.
3. The PCB has been damaged.
4. The solar charge controller has been damaged.
1. Continuous rainy days that causes the battery not to be fully charged.
2. Solar panels do not face the direction that is exposed to the sun for long periods of time, the battery can not be full charged.
3. The solar panel is covered with a shade and the battery is not fully charged.
4. Change in capacity due to self-damage of the battery.
1. Turn on the switch to charge the battery during the day, turn off the switch at night, repeat for three days and then turn on the switch at night to detect whether the light is on, if the light is on, it means the battery is activated.
2. Move the solar panel out of the position of strong light exposure or change the direction of the solar panel so that it is not exposed by strong light.
3. Change the PCB.
4. Change the solar charge controller.
1. Turn over the solar panel to the direction of the sun, and full charge the battery.
2. Remove the shade above the solar panel to fully charge the battery.
3. Change the battery.
How to determine whether the battery or solar control is good or damaged
(3.2V/6.4V/12.8V SYSTEM-can check the sticker on the battery)
3.2V
SYSTEM
6.4V
SYSTEM
12.8V
SYSTEM
Step1：please put the controller connect to the PCB and connect to the battery and connect to the solar panel, at the same time cover the solar panel well not to the sunshine. And prepare a multimeter.And then, take the multimeter to test the voltage of the battery, if the voltage of the battery is higher than 2.7V, it means the battery is good, if the voltage is less than 2.7V, it means there is something wrong with the battery.
Step2：please take off the solar panel and PCB and solar charge controller, only to test the voltage of the battery, if the voltage is higher than 2.0V, it means the battery is good, if the voltage is 0.0V - 2.0V, it means there is something wrong with the battery.
Step3：If step 1 checked with no Voltage but step 2 with the voltage >2.0V, then it means the solar charge controller is damaged.
Step1：please put the controller connect to the PCB and connect to the battery and connect to the solar panel, at the same time cover the solar panel well not to the sunshine. And prepare a multimeter.And then, take the multimeter to test the voltage of the battery, if the voltage of the battery is higher than 5.4V, it means the battery is good, if the voltage is less than 5.4V, it means there is something wrong with the battery.
Step2：please take off the solar panel and PCB and solar charge controller, only to test the voltage of the battery, if the voltage is higher than 4V, it means the battery is good, if the voltage is 0.0V - 4V, it means there is something wrong with the battery.
Step3：If step 1 checked with no Voltage but step 2 with the voltage >4V, then it means the solar charge controller is damaged.
Step1：please put the controller connect to the PCB and connect to the battery and connect to the solar panel, at the same time cover the solar panel well not to the sunshine. And prepare a multimeter.And then, take the multimeter to test the voltage of the battery, if the voltage of the battery is higher than 5.4V, it means the battery is good, if the voltage is less than 10.8V, it means there is something wrong with the battery.
Step2：please take off the solar panel and PCB and solar charge controller, only to test the voltage of the battery, if the voltage is higher than 4V, it means the battery is good, if the voltage is 0.0V - 8V, it means there is something wrong with the battery.
Step3：If step 1 checked with no Voltage but step 2 with the voltage >8V, then it means the solar charge controller is damaged.
Frequently Asked Questions
Which certification do you have? What are your main market?
We have the certifications with ISO9001/SAA/CB/LM-79/P66/CE/ROHS/EMC/CCC. Our main market is South-east Asia, Europe, Middle East, North America & South America.
What are your main products?
Our main products are：
Solar street light, solar garden light, solar flood light, smart lighting & smart pole.
Are you a manufacturer or a trading company?
We are a manufacture for more than 18 years, and also provide OEM & ODM.
How about your quality control system? What testing equipment do you have?
We have a strict quality control system with ISO9001, Such as IES
photometric distribution test system, Life testing system of LED, EMC testing system, Integrating sphere, Lightning surge generator, LED power driver tester, Drop and vibration test stand.
For project, what are the most valuable additional services you can provide?
For project, We can provide free DIALux lighting design solutions to help you win more government projects.
If I have a question I would like advice on how to contact you?
You can directly through major inquiry and send E-mail to consult us and we will reply you in detail within 24 hours.